This policy applies to books, packages, kits and multimedia.
All other products are non-returnable unless otherwise noted in the sections below
Date of Purchase
Bookstore, library, school, college, university, or wholesaler returns eligibility is 12 months from date of invoice.
An individual’s returns eligibility is 30 days from the date of invoice.
Please contact Customer Service in writing for an extension request.
When sending back returns, please ensure a copy of your extension request is attached.
Medical Division Returns Policy
All conditions of the McGraw-Hill Ryerson Returns Policy applies to medical books except:
All medical books are returnable for the life of the edition.
Eligibility for Returns
On custom publications (i.e. products that have been specially produced for your use), we will only accept returns for up to 10% of the total quantity invoiced. This clause will cover PRIMIS, Keep In Print Program (KIPP), and other custom products.
Multimedia, including but not limited to software in the form of floppy discs, CD-ROMs, DVDs, videos, audiotapes, and audio CD’s, including PIN codes for Internet access, must be returned shrink-wrapped or with the sealed packaging intact.
School Division Returns Policy
All conditions of the McGraw-Hill Ryerson Returns Policy applies to school books except:
All custom iLit books are non returnable
A copy of the original invoice must accompany all returns.
If a copy of the original invoice is not available, the invoice number must be quoted including the quantity, purchase price and discount.
Prior authorization is not required.
Condition of Product
Product must be returned in a new, unmarked, and saleable condition.
Shop-soiled product, product with prices or which indicate a customer’s name, sticker, or stamp, or products that are rendered un-saleable will not be accepted for credit and product will not be returned to the customer.
Damaged or Defective Product
All damaged and defective product must be reported within 10 days of receipt.
Please contact Customer Service at 1-800-565-5758 to report damaged or defective books.
Product Supplied in Error
Product supplied in error may be returned subject to being in a re-saleable condition. Please contact Customer Service within 10 days of receipt of product at 1-800-565-5758 to arrange for pick-up.
Shrink-wrapped Packages and Kits
Products that are deemed “packages” and which are sold as kits will only be accepted for credit if they are returned in their original, unopened packaging.
Incomplete packages or kits will not be accepted for credit and will be returned to you collect.
Out of Print Books
Out of Print (OP) product will be accepted for full return if received within 90 days of being declared OP. After 90 days, credit will not be issued and product will not be returned to the customer. For a full listing of OP items please visit out-of-print