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Computers in the Medical Office

© 2011
by Susan Sanderson

7th Edition Active, In-Print 528 Pages Softcover
9780073374604 0073374601

http://www.mhhe.com/cimo7e
Computers in the Medical Office 7e is the best-selling text for training students using full-featured and current Medisoft Version 16 Patient Billing software. McGraw-Hill publishes the most titles to train students on Medisoft software. Our publishing relationship with Medisoft has been ongoing for 15 years. Computers in the Medical Office 7e offers medical office training using current, realistic medical office cases while building transferable computerized medical billing and scheduling skills. Students who complete this course will learn the appropriate terminology and skills to use any patient billing software program with minimal additional training. As students progress through Medisoft, they learn to gather patient information, schedule appointments and enter transactions. The practical, systematic approach is based on real-world medical office activities. Go with the best. Go with the tried and true. Go with the Medisoft titles that will give you and your students the training and support you need to be successful. Go with McGraw-Hill's Computers in the Medical Office 7e.

PART 1 INTRODUCTION TO COMPUTERS IN THE MEDICAL OFFICE

Chapter 1 The Medical Office Billing Process

Step 1 Preregister Patients Step 2 Establish Financial Responsibility for Visit Step 3 Check in Patients Step 4 Check Out Patients Step 5 Review Coding Compliance Step 6 Check Billing Compliance Step 7 Prepare and Transmit Claims Step 8 Monitor Payer Adjudication Step 9 Generate Patient Statements Step 10 Follow up Patient Payments and Handle Collections

Chapter 2 The Use of Health Information Technology in Physician Practices

Functions of Practice Management Programs Functions of Electronic Health Record Programs Advantages of Electronic Health Records The Impact of HIT on Documentation and Coding HIPAA Legislation and Its Impact on Physician Practices The HITECH Act's Impact on Privacy and Security

PART 2 MEDISOFT ADVANCED TRAINING

Chapter 3 Introduction to Medisoft

The Medisoft Databases The Medisoft Menus The Medisoft Toolbar Entering, Editing, Saving, and Deleting Data in Medisoft Changing the Medisoft Program Date Using Medisoft Help Creating and Restoring Backup Files Medisoft's File Maintenance Utilities Using Medisoft Security Features to Ensure HIPAA and HITECH Compliance

CHAPTER 4 Entering Patient Information

How Patient Information is Organized in Medisoft Entering New Patient Information Searching for Patient Information Editing Patient Information Applying Your Skills 1: Entering a New Patient

Chapter 5 Working with Cases

Understanding Cases Navigating Cases in Medisoft Entering Patient and Account Information Entering Insurance Information Entering Health Information Entering Other Information Editing Case Information Applying Your Skills 2: Creating a Case for a New Patient

Chapter 6 Entering Charge Transactions and Patient Payments

Understanding Charges, Payments, and Adjustments Selecting a Patient and Case Entering Charge Transactions Entering Payments Made at the Time of an Office Visit Printing Walkout Receipts Processing a Patient Refund Processing a Nonsufficient Funds (NSF) Check Applying Your Skills 3: Enter Procedure Charge and a Patient Payment

Chapter 7 Creating Claims

The Role of Claims in the Billing Process Claim Management in Medisoft Creating Claims Locating Claims Editing Claims Changing the Status of Claims Submitting Electronic Claims Applying Your Skills 4: Create Insurance Claims

Chapter 8 Posting Insurance Payments and Creating Patient Statements

Third-Party Reimbursement Overview Remittance Advice (RA) Processing Entering Insurance Payments Applying Insurance Payments to Charges Entering Capitation Payments Creating Statements Editing Statements Printing Statements Applying Your Skills 5: Enter Insurance Payments Applying Your Skills 6: Create Statements

Chapter 9 Creating Reports

Types of Reports in Medisoft Selecting Data for a Report Day Sheets Analysis Reports Patient Ledger Reports Standard Patient Lists Navigating in Medisoft Reports Aging Reports Custom Reports Using Report Designer Applying Your Skills 7: Print a Patient Day Sheet Applying Your Skills 8: Print an Insurance Payment by Type Report

Chapter 10: Collections in the Medical Office

Laws Governing Timely Payment of Insurance Claims The Importance of a Financial Policy Working with Collection Agencies Writing Off Uncollectible Accounts Using a Patient Aging Reports for Collections Adding an Account to the Collection List Creating Collection Letters Printing a Collection Tracer Report Applying Your Skills 9: Print a Patient Aging Report Applying Your Skills 10: Add a Patient to the Collection List Applying Your Skills 11: Create a Collection Letter

Chapter 11 Scheduling

The Office Hours Window Entering Appointments Booking Follow-Up Appointments Searching for Available Time Slots Entering Appointments for New Patients Booking Repeated Appointments Rescheduling and Canceling Appointments Creating a Patient Recall List Creating Provider Breaks Printing Schedules Creating an Overdue Balance Report for Patients with Appointments Applying Your Skills 12: Enter an Appointment Applying Your Skills 13: Reschedule an Appointment Applying Your Skills 14: Print a Physician's Schedule

PART 3 APPLYING YOUR KNOWLEDGE

Chapter 12 Handling Patient Records and Transactions

Exercise 12-1: Inputting Patient Information Exercise 12-2: An Emergency Visit Exercise 12-3: Inputting Transaction Data Exercise 12-4: Entering a New Patient and Transactions Exercise 12-5: Entering and Applying an Insurance Carrier Payment

Chapter 13 Setting Up Appointments

Exercise 13-1: Scheduling Appointments Exercise 13-2: Making an Appointment Change Exercise 13-3: Juggling Schedules Exercise 13-4: Adding Patients to the Recall List Exercise 13-5: Diane Hsu and Michael Syzmanski Exercise 13-6: Changing a Transaction Record

Chapter 14 Printing Lists and Reports

Exercise 14-1: Finding a Patient's Balance Exercise 14-2: Printing a Schedule Exercise 14-3: Printing Day Sheet Reports Exercise 14-4: Creating a Patient Aging Report Exercise 14-5: Adding Items to the Collection List Exercise 14-6: Creating a Practice Analysis Report Exercise 14-7: Stewart Robertson Exercise 14-8: Michael Syzmanski

Chapter 15 Putting it all Together

Exercise 15-1: Scheduling Appointments Exercise 15-2: Creating Cases Exercise 15-3: Entering Transactions Exercise 15-4: Creating Claims Exercise 15-5: Entering Insurance Payments Exercise 15-6: Creating Patient Statements Exercise 15-7: Printing Reports Exercise 15-8: Entering Patient Payments and Reviewing Overdue Accounts Exercise 15-9: Adding Patients to the Collection List and Creating Collection Letters

PART 4 SOURCE DOCUMENTS

Glossary

Index

New to this Edition

To aid instructors with installing and troubleshoot Medisoft Version 16 Advanced Patient Billing software, there is a NEW McGraw-Hill Guide to Success for Medisoft Advanced Version 16. This troubleshooting guide will be invaluable for IT and instructors.

Thoroughly updated Collections in the Medical Office chapter. It includes information on the importance of having a financial policy for the physician's office, patient collections, and writing off uncollectible accounts.

New information on processing a nonsufficient funds (NSF) check has been added to Chapter 6: Entering Charge Transactions and Patient Payments

CIMO 7e is written for Medisoft V16.

The Seventh Edition teaches the most recent HIPAA standards for privacy, security, transaction and code sets.

Case studies provide hands-on case studies with a realistic mix of HMO, PPO, and fee-for-service. Hands-on Medisoft exercises in each chapter offer guided instruction, and they proceed from simple to complex. At the end of each chapter, "Applying Your Skills" exercises provide students with the opportunity to practice applying what they learned in the chapter without guided instruction.


Retained Features

Worksheets feature was created in response to instructors' requests for an easier way to measure students' performance on Medisoft exercises. The Worksheets contain objective questions that require students to accurately complete the computer exercises in each chapter. Worksheets are also located on the Online Learning Center so students can complete them and e-mail to instructors.

Text-specific Online Learning Center provides additional exercises, easy download for student data to use with the text exercises, and updates for the program.

To add additional realistic medical office practice after completing the text, students can use Case Studies for the Medical Office. This text-workbook is like an externship-in-a-box. It includes the medical office Policy and Procedure Manual which includes information about the practice general policies, such as office hours, dress code, insurance information, etc. Then, students must complete a series of jobs using Medisoft software.

Coverage of processing refunds for patients provides information for creating an adjustment that refunds money to a patient.

Electronic Health Records Exchange feature explores how billing programs and electronic health records share data and improve productivity.

The Instructor's Manual comes with an Instructor Productivity Center in CD-ROM format that provides all of the information an instructor needs to competently and easily teach this course. The CD-ROM includes PowerPoint presentations for each chapter as well as EZ Test Test Generator with questions for each chapter.

What you need, where you need it.

Instructor Resources

McGraw-Hill Ryerson provides centralized online access to our supplemental resources. Many of our in-class solutions are supported by superior teaching aids like presentation ready PowerPoint slides, instructor's manuals, test banks, videos, and more. Text book supplements are accessible through the online McGraw-Hill Connect™ platform. Titles currently not supported by Connect are available via text specific Online Learning Centres.

Student Resources

McGraw-Hill CONNECT is available for key titles. CONNECT is an online platform proven to increase student results. It includes an eBook, adaptive learning tools, and interactive exercises. Go digital and save. CONNECT is a holistic solution that is available standalone to provide students with a low-cost option. Alternatively CONNECT is available packaged with most texts. Titles without CONNECT offer accompanying websites with supplementary study resources.
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