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Operations and Supply Chain Management: The Core

© 2013
by F. Robert Jacobs, Richard Chase

3rd Edition Going Out of Publication 552 Pages Hardback
9780073525235 0073525235
  • Description
  • Features
  • Review Access
The third edition of Operations and Supply Chain Management: The Core focuses on the important “core” concepts in the dynamic field of operations. Just as lava flows from the core of the earth, operations and supply chain management is the core of business. Material must flow through supply chain processes to create cash output and input. This new edition has an increased focus on supply chain analytics involving the analysis of data to better solve business problems.

Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, and how they need it, so that your class time is more engaging and effective.

New to this Edition

Analytics Exercises: A series of 11 analytics exercises are spread throughout the chapters. These new Analytic Exercises use settings that are modern and familiar to students taking the course. They include Starbucks, cell phones, notebook computers, Taco Bell Restaurant, Toyota, a retail website-based company, and industrial products that are sourced from China/Taiwan and sold globally.

Reorganization Based on Input from Users: The book has been reorganized into three major sections: Strategy and Analytics: Manufacturing and Service Processes; and Supply Chain Processes and Analytics. The strategy is to weave analytics into the more managerial material so that the student sees the important role of data analysis in making operations and supply chain management decisions.

Interactive Applications: This feature in Connect helps students apply concepts from the textbook through dynamic, business-focused assignments. Interactive Applications ask students to apply concepts from the book to a video [video case], make strategic business decisions based on cases from real companies [decision generator], demonstrate problem solving skills through complex examples and diagrams [drag and drop], and demonstrate knowledge about business models and processes [sequencing activities].

Retained Features

Opening Vignettes: Each chapter opens with a short vignette to set the stage and help pique students’ interest in the material about to be studied. Examples include Inside the iPad, Chapter 9 and From Bean to Cup: Starbucks Global Supply Chain Challenge, Chapter 3.

Boxes: The boxed provide examples or expansions of the topics presented by highlighting leading companies practicing new, break though ways to run their operations. Examples are integrated throughout the chapters in the book.

Examples with Solutions: Examples follow quantitative topics and demonstrate specific procedures and techniques. Clearly set off form the text, they help students understand the computations. These can also be found on the Web site at

Icons: Different icons are integrated throughout the text. They include:
Step-by-step: Every example in the book includes a step-by-step icon. They draw attention to detailed, worked-out solutions on the text Website. Excel: Excel icons point out applications where Excel templates are available on the text Website. Tutorials: The tutorial icons highlight links to the ScreenCam tutorials on the text Website.

Engaging short cases: Cases allow students to think critically about issues discussed in the chapter.

Solved Problems: Representative problems are placed at the end of appropriate chapters. Each includes a worked-out solution giving students a review before solving problems on their own.

Formula Reviews: Lists at the end of chapters summarize formulas in one spot for easy student access and review.

Super Quiz: The super quiz includes many straightforward review questions, but also has a selection that test for mastery and integration/application level understanding, that is, the kind of questions that make an exam challenging.

Internet Beer Game and E-OPS Game are popular with instructors and students.

Concise: Covers all the core concepts of OM in 14 short chapters. The second edition is approximately 500 pages.

High Interest Company Coverage: They include Apple, GE, Toshiba, Harley-Davidson, FedEx, Wal-Mart and many more.

Balance of quantitative and qualitative material, as well as the examples from manufacturing and services.

Coverage of Supply Chain Management, Enterprise Resource Management, Six-Sigma, and Lean Manufacturing--the topics that companies focus on today.

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