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Interpersonal Skills in Organizations

© 2012
by Suzanne De Janasz Karen Dowd Beth Schneider

4th Edition Active, In-Print 496 Pages Softcover
9780078112560 0078112567

Interpersonal Skills in Organisations by de Janasz, Dowd, and Schneider takes a fresh, thoughtful look at the key skills necessary for personal and managerial success in organisations today. Exploding with exercises, cases, and group activities, the book employs an experiential approach suitable for all student audiences. The book is organised into 4 distinct sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors preferences and students needs. The emphasis in this edition focuses on making the text more current along with making the text pedagogically effective for students and instructors.

Unit 1 Intrapersonal Effectiveness: Understanding Yourself

1. Journey into Self-awareness

2. Self-disclosure and Trust

3. Establishing Goals Consistent with Your Values and Ethics

4. Self-management

Unit 2 Interpersonal Effectiveness: Understanding and Working with Others

5. Understanding and Working with Diverse Others

6. The Importance and Skill of Listening

7. Communicating Effectively

8. Persuading Individuals and Audiences

Unit 3 Understanding and Working in Teams

9. Negotiation

10. Building Teams and Work Groups

11. Managing Conflict

12. Achieving Business Results through Effective Meetings

13. Facilitating Team Success

14. Making Decisions and Solving Problems Creatively

Unit 4 Leading Individuals and Groups

15. Power and Politicking

16. Networking and Mentoring

17. Coaching and Providing Feedback for Improved Performance

18. Leading and Empowering Self and Others

19. Project Management

New to this Edition

Topical material from popular press along with results of current research and studies were added to provide depth for skills areas presented in the chapters.

Chapter 3 provides a stronger connection between goal setting and ethical decision making, and new content on self management has been added to Chapter 4 to better integrate emotional intelligence with time and stress management.

Virtual communication has been addressed in Chapters 9 and 12 to reflect its impact on negotiations and meetings.

Current topics and new techniques for networking and mentoring have been added to Chapter 16.

In Chapter 19, connections between all of the skills sets and chapters have been described to point out the range of interpersonal skills needed to direct a project from start to finish and to illustrate the integration of the skills areas.

To purchase an eBook version of this title, visit www.CourseSmart.com (ISBN 0077325702). With the CourseSmart eTextbook version of this title, students can save money, reduce their impact on the environment, and access powerful web tools for learning. Faculty can also review and compare the full text online without having to wait for the print desk copy.

Retained Features

Each chapter begins with a mini-case study or series of vignettes to bring to life the skills as they are experienced in real-life personal or business situations.

Each chapter contains numerous experiential activities (e.g., role plays, small group discussions, decision-making challenges) to engage the reader immediately in practicing the skills independently or in class.

Each chapter presents sufficient conceptual information about the skills to provide the reader with an overview of the theory and research on which the skills are based without overwhelming the student.

Each chapter includes implications of the skills for self-awareness, working with others, working with teams, and working in the context of organizations.

What you need, where you need it.

Instructor Resources

McGraw-Hill Ryerson provides centralized online access to our supplemental resources. Many of our in-class solutions are supported by superior teaching aids like presentation ready PowerPoint slides, instructor's manuals, test banks, videos, and more. Text book supplements are accessible through the online McGraw-Hill Connect™ platform. Titles currently not supported by Connect are available via text specific Online Learning Centres.

Student Resources

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