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7 Tenets of Taxi Terry

7 Tenets of Taxi Terry

Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever Read No matter who you are, what you do, where you work, or how much money you make, you can learn a lot … Continue reading


Money

Money

Money: How the Destruction of the Dollar Threatens the Global Economy – and What We Can Do About It by Chairman and Editor-in-Chief of Forbes Media, Steve Forbes, and co-author Elizabeth Ames presents a compelling—and controversial—argument about why a return … Continue reading


Clash of the Financial Pundits

Clash of the Financial Pundits

There is no shortage of financial advice these days. From cocky cable pundits to nattering news columnists to off-grid online bloggers, there are more so-called experts than ever before–and the noise can be downright deafening. This no-bull, bottom-line guide from … Continue reading


Legendary Service

Legendary Service

Written as an entertaining and informative customer service parable, Legendary Service presents a powerful customer service model based on the importance of caring for both internal and external customers.  It shows how delivering outstanding customer service can only be achieved … Continue reading


Innovation the NASA Way

Innovation the NASA Way

Perhaps no other government agency has been so widely heralded for its mythical successes, consistently daring and dangerous missions, and technological advances, than NASA.  For more than half a century, its teams of scientists, engineers, developers, and designers have crafted … Continue reading