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Service Fanatics

Service Fanatics

Although Cleveland Clinic was recognized as having among the best clinical outcomes in North America, the same was not true regarding patient experience. Under the direction of Dr. James Merlino, Chief Experience Officer of the Clinic, the organization began a … Continue reading


Becoming Your Best

Becoming Your Best

Running a business or department in today’s high-pressure business landscape gets more and more difficult every year. Given the level of competition, as well as market ups and downs, it seems that you either sacrifice your personal life for your … Continue reading


The Samsung Way

The Samsung Way

Anyone watching this year’s Academy Awards saw that the real star of the evening was Samsung. From the “selfie that broke Twitter” (snapped on a Galaxy Note 3) to a $20M ad campaign, the electronics giant flaunted to the world … Continue reading


Innovation the NASA Way

Innovation the NASA Way

Perhaps no other government agency has been so widely heralded for its mythical successes, consistently daring and dangerous missions, and technological advances, than NASA.  For more than half a century, its teams of scientists, engineers, developers, and designers have crafted … Continue reading


The CEO Difference

The CEO Difference

How do managers become directors, then CEOs?  It’s all in the attitude. One of the best ways of moving up, writes career coach D. A. Benton, is to “Climb In.”  Making subtle changes in your presentation, attitude, and leadership style … Continue reading