Accessibility Plan

McGraw-Hill Education Canada Multi-year Accessibility Plan

McGraw-Hill Education is a global learning sciences company delivering Higher Education and Professional resources through a variety of formats – digital, adaptive, and print. This Accessibility Plan covers the achievements and plans for our Canadian customers and employees and is based on theOntario legislation – Accessibility for Ontarians with Disabilities Act (AODA). This Plan may be updated as needed to meet the needs of MHE’s customers and employees.

Statement of Commitment

McGraw-Hill Education strives to deliver its goods and services in a way that respects the dignity and independence of people with disabilities.

We are committed to developing, implementing, and enforcing accessibility standards for the benefit of all of our Canadian customers as outlined in the Accessibility for Ontarians with Disability Act (AODA) in accordance with the stated timelines. As of January 2012, the customer service standard has been implemented, and our progress towards accessibility for Information and Communication, Employment, and Design of Public Spaces will be communicated through this Accessibility Plan.

We at McGraw-Hill Education are committed to developing products that can be accessed and used by any and all learners, including those with disabilities, and have created a culture that considers those with differing learning and access needs from the outset. This effort includes a comprehensive strategy that combines planning, research, training, and product development activities with both McGraw-Hill employees and third-party content partners.

In early 2013, our organization formed an Accessibility Committee. The members of the Committee include MHE executives and employees from multiple functional areas across the Global organization. This committee’s mandate is to champion MHE Canada’s commitment and advancement of accessible products, services, and practices for all customers and employees. Reporting to this committee is the Product Accessibility Sub-Committee made up of product leaders throughout Canada. Utilizing the AODA Standards and guidelines, members of this committee are working to define, develop, and implement processes and procedures that will remove barriers to accessibility for our products.

Part I – General


In 2012, McGraw-Hill Education created an Accessibility policy related to the Customer Service Standard and all McGraw-Hill Education Customer Service employees completed Accessibility training.   Our organization has since decided to extend this training initiative to all employees as opposed to only those dealing directly with customers.

McGraw-Hill Education also provides training on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities through MHE’s Learning Management System.   This training is provided to all MHE’s employees, temporary staff members, and student interns.

All new hires receive this accessibility training as part of their onboarding process within 90 days of their start date. (See McGraw-Hill Education’s Customer Service Policy on our website for more information).

Part II – Information and Communications

McGraw-Hill Education is committed to meeting the information and communication needs of people with disabilities as outlined below.

Accessible Emergency Information

McGraw-Hill Education is committed to providing customers and clients with publicly available emergency information in an accessible format upon request. We will also provide employees with disabilities individualized emergency response information when necessary.


As of January 1, 2014, customers can provide their feedback about the manner in which we provide our goods and services through a variety of formats such as email, regular mail, fax, and through an online form. Please see the Feedback tab on the left for more information.

Accessible Formats and Communication Supports

  • As of January 1, 2016 all publicly available information can now be provided in an accessible format, and communication support will be made available upon request.
  • Accessible workplace information will be provided for employees with a disability when asked. This includes:
  • any information that employees need to perform their jobs
  • general information that is available to all employees at work (e.g., company newsletters, bulletins about company policies and health and safety information)
  • information about emergency procedures

Producers of Educational or Training Material

McGraw-Hill Education will strive to have new content and software follow the WCAG version 2.0 Level AA guidelines as recommended by the World Wide Web Consortium. To achieve this and continuously improve the accessibility of our products, we will utilize the efforts of our internal product teams, the assistance of external experts, and user feedback.

  • Alternate format text files can be provided to the Accessibility offices upon request. Files are available for most titles published after 1998. Accessibility offices are to submit requests through our website link.
  • McGraw-Hill Education is also a participating publisher in the AERO (Alternate Education Resources Ontario) program – a web-based digital repository operated by the Ministry of Education in partnership with the Ministry of Training, Colleges, and Universities – which works directly with both the Boards of Education and the Accessibility Offices in post-secondary institutes along with publishers of educational material.
  • For Canadian © 2014 products and beyond, McGraw-Hill can provide both alternative text and long descriptions for images to accessibility offices upon request.
  • For Canadian products that are copyright year 2014 and later, PowerPoint Presentations can be modified to include long descriptions along with ensuring proper slide structure and reading order.
  • Many videos offered by McGraw-Hill include closed captioning. Any new audio visual material is being created using WCAG 2.0 Level AA as the guideline.
  • We are committed to working with all of our education partners as we progress with our accessibility efforts. In the event that alternative content formats are required, we will evaluate the options and, where possible, provide as needed.

Creating accessible products is a priority for McGraw-Hill Education. We have put in place processes to make accessibility and meeting the WCAG 2.0 AA guidelines part of our day-to-day development efforts and product roadmaps.  We will measure and track our progress to ensure we continually make improvements to address the evolving industry standards and to meet our learners’ accessibility needs.

Accessible Websites and Web Content

  • McGraw-Hill Education is working to make all MHE websites and content WCAG 2.0, Level AA compliant by January 1, 2021.
  • A Web-Accessibility subcommittee was formed in June 2013 to determine a process for evaluating current websites for WCAG 2.0 Level A and AA compliance and for making the required changes; a listing of all live websites was compiled; training was provided on WCAG 2.0 to all key stakeholders; and a website representative was appointed to the Corporate Accessibility Committee.
  • As of January 1, 2014, the AODA requires that all new websites and web content be WCAG 2.0, Level A compliant; for any web content produced prior to January 1, 2014, we will work with individuals to provide it in an alternate format.
  • Ongoing training is provided to staff on WCAG 2.0 and accessible design elements.
  • Periodic reviews of website inventory will be conducted to ensure all new sites are compliant.

Part III – Employment Standards

McGraw-Hill Education is committed to fair and accessible employment practices.

McGraw-Hill Education notifies the public and staff that, when requested, McGraw-Hill Education will accommodate people with disabilities during the recruitment and assessment processes and when people are hired.

  • Job postings as well as the McGraw-Hill Education career website clearly indicate that McGraw-Hill Education is committed to providing accommodations for people with disabilities throughout the interview and employment process.
  • Recruiters notify applicants who are invited to the interview stage that accommodation is available on request in relation to the interview and selection process.
  • Human Resources will continue to review its policies and procedures on a yearly basis to ensure that internal staffing and external hiring practices are inclusive in their design and implementation.

McGraw-Hill Education has  developed and put in place a process for developing individual accommodation plans and return-to-work policies for employees who have been absent due to a disability.

Individual accommodation plans are developed for all employees who return to work and accommodations are put into place as needed. We will continue to articulate to our returning employees that we will accommodate those with disabilities during all phases of the return to work and throughout their employment.

We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account when McGraw-Hill Education uses performance management, career development and redeployment processes.

  • McGraw-Hill Education will take into account accessibility needs of disabled employees and develop individual accommodation plans for these employees.

McGraw-Hill Education will take the following steps to prevent and remove other accessibility barriers identified.

  • On a yearly basis, McGraw-Hill Education will continue to review its policies, procedures, programs, and the accessibility of our published educational products to strive to ensure they are inclusive for all. When there are accessibility requests, we will accommodate wherever possible.
  • When there are accessibility needs relating to the physical building space, we will work with the building owner and accommodate wherever possible.
  • McGraw-Hill Education will partner with our Global McGraw-Hill Education Diversity and Inclusion Groups and external organizations such as our Employee Assistance Provider to help raise awareness of accessibility and work toward a common goal of increasing opportunities for all.

For More Information

For more information on this accessibility plan, please contact or via our Feedback page on our website and your inquiry will be routed appropriately.

Accessible formats of this document are available free upon request.