Behind the problems that routinely plague families, teams, and organizations are individuals who either can’t or won’t deal with failed promises. Others break rules, miss deadlines, or just plain behave badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.
New research demonstrates that these disappointments aren’t just irritating—they’re costly—sapping up to 50 per cent of organizational performance and accounting for up to 90 per cent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Accountability teaches skills to increase confidence in facing tough issues. Readers will learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviours into productive accountability, and strengthen relationships while solving problems.
About the Authors:
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.
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