The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages without causing anger or defensiveness.
Truth at Work shows business professionals?and anyone else?how to resolve the toughest issues. Nine out of ten employees and managers are reluctant, or struggle, to speak the truth. But by moving from confrontations to conversations, from feelings to facts, and from diatribe to dialogue, Murphy shows how to get everyone to hear and accept hard truths.
Based on Murphy's own groundbreaking research, the book provides the key to reclaiming control of careers, companies and even personal lives. He provides the science and tools for calmly and rationally leading people to question their preconceptions, accept new information, and eventually change their beliefs.
1 Understand the Truth-Killers (or Why We Resist the Truth)
2 Focus on the Facts
3 Take Their Perspective
4 Set Your Goals
5 Start a Conversation, Not a Confrontation
6 Create a Word Picture
7 Listen with Structure
8 Share the Facts
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