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Please be advised that effective February 22, 2016, our Customer Service & Digital Support Teams in Whitby, Ontario, Canada will be consolidating support activities with our U.S. Support Teams.

For more information, please click here.

  • Customer Care
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  • Technical Support



Return Address

6685 Kennedy Road
Door #19
Mississauga, Ontario
L5T 3A5



Mailing Address

McGraw-Hill Education Canada
Customer Care
300 Water Street
Whitby, ON L1N 9B6

Main Switchboard


Hours of Operation

Monday to Friday:
8:00 a.m. to 8:00 p.m. EST


Invoice Automation

No more waiting for the mail! Electronic invoices are sent by Bill to Account. Our customer service department will confirm the change to your accounts by Email and you are ready to get your invoices faster.

Request your Invoice


To request files for students with disabilities, and for information on our accessibility plan, processes, or to provide feedback related to accessibility click here.

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Permissions request

For permission to reprint or photocopy material from a McGraw-Hill Education product, in print or electronic format or get permission for College/University instructors to post supplementary instructor resources on password protected course sites.

Request permission

Damage Policy

For receipt of damaged shipments, please report damage within 10 days from time of receipt to our Customer Service Department, to more information click here

Returns Policy

This policy applies to books, packages, kits and multimedia. All other products are non-returnable unless otherwise noted, for more information click here


At McGraw-Hill Education, we recognize that our customers’ needs are growing every day. We have the ability to explore new tools that can help us to provide for your needs in a timely manner.

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Place an Order

Visit our page for information how to buy from us or call one of our Customer Service Representatives at 1-800-565-5758 and place your order over the phone.

Review or Examination Copies

McGraw-Hill Education may provide complimentary copies for review to selected candidates pending a review by one of our qualified representatives.

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Out of Print

Out of Print (OP) product will be accepted for full return if received within 90 days of being declared OP. After 90 days, credit will not be issued and product will not be returned to the customer.

View Out of Print materials

Our Sales Representatives at McGraw-Hill Education are looking forward to build lasting relationships with you. They are focused on providing you with informative, timely and courteous service.

At McGraw-Hill Education, our Sales Representatives regularly attend conferences where they become familiar with the many resources and titles we provide. Each representative is assigned a specific area so that he or she learns the particular needs and requirements of each customer.

To contact your representative, Please click on the appropriate division link for assistance:

Need help with your digital product?
Please click on the applicable link below for assistance.

Pre-K to Grade 12
Higher Education