This policy applies to books, packages, kits and multimedia.
All other products are non-returnable unless otherwise noted in the sections below
Eligibility for Returns
Bookstore, library, school, college, university, or wholesaler returns eligibility is 12 months from date of invoice.
An individual’s returns eligibility is 30 days from the date of invoice.
McGraw-Hill Education will not be liable or responsible for non-McGraw-Hill Education product returned in error and no credit will be granted. Any products that are received in error may be destroyed upon receipt.
Please contact Customer Service in writing for an extension request.
When sending back returns, please ensure a copy of your extension request is attached.
Professional Division Returns Policy
All conditions of the McGraw-Hill Ryerson Returns Policy applies to medical books except:
All medical books are returnable for the life of the edition.
All custom Professional product is non-returnable.
School Division Returns Policy
All conditions of the McGraw-Hill Ryerson Returns Policy applies to school books except:
All custom iLit books are non returnable.
Eligibility for Returns
Effective June 1, 2016, on custom publications (i.e. products that have been specially produced for your use), we will only accept returns for up to 25% of the total quantity invoiced. This clause will cover Create, Keep In Print Program (KIPP), and other custom products for Higher Education products only.
Multimedia, including but not limited to software in the form of CD-ROMs, DVDs, videos, audiotapes, and audio CD’s, including PIN codes for Internet access, must be returned shrink-wrapped or with the sealed packaging intact.
Quantities above the maximum return allowance will not be refunded, returned, or received back into stock
A copy of the original invoice must accompany all returns.
If a copy of the original invoice is not available, the invoice number must be quoted including the quantity, purchase price and discount.
Prior authorization is not required.
Condition of Product
Product must be returned in a new, unmarked, and saleable condition.
Shop-soiled product, product with prices or which indicate a customer’s name, sticker, or stamp, or products that are rendered un-saleable will not be accepted for credit and product will not be returned to the customer.
Damaged or Defective Product
All damaged product must be reported within 10 days of receipt.
Defective product e.g. missing pages, print errors, etc. must be reported within 12 months.
Please contact Customer Service at 1-800-565-5758 to report damaged or defective books.
Product Supplied in Error
Product supplied in error may be returned subject to being in a saleable condition. Please contact Customer Service within 10 days of receipt of product at 1-800-565-5758 to arrange for pick-up.
Shrink-wrapped Packages and Kits
Products that are deemed “packages” and which are sold as kits will only be accepted for credit if they are returned in their original, unopened packaging.
Incomplete packages or kits will not be accepted for credit and will be returned to you collect.
Out of Print Books
Out of Print (OP) product will be accepted for full return, as specified in the Return policy, if received within 90 days of being declared OP. After 90 days, credit will not be issued and product will not be returned to the customer. For a listing of OP items, excluding custom print products, please visit out-of-print