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Alternate file format request

For Higher Education and Professional Materials Only

McGraw Hill Canada strives to deliver its goods and services in a way that respects the dignity and independence of people with disabilities.

Requests can be submitted one of two ways:

  1. Ontario institutions involved in the AERO project can visit the AERO website to request Canadian material: www.alternativeresources.ca
  2. The below Alternate File Format Request form can be completed by a representative of the Accessibility Office that has validated the student need, their registration in the course which uses the education material, and that the resource has been purchased by the student or for the student. Once this form has been submitted to McGraw Hill, the turnaround time to receive the files is usually two to ten business days.

If you have questions or concerns, please e-mail us at [email protected]

  • The student must have a disability and be registered in a course which uses the educational material.
  • The requested material must have been purchased by the student or for the student by the school/school board.
  • The request form must be completed by a school representative, such as the institution’s accessibility service centre for colleges/universities, or designated school staff person for elementary/high school/private schools.
  • For college/university students, proof of purchase must be verified by the school; please note the following formats are all acceptable for student purchase:
    • Connect Online Access which includes the eBook,
    • Traditional printed textbook or Loose Leaf and/or course package from the bookstore or via online purchase.

Once this form has been submitted and verified, the turnaround time to receive the files is usually two to ten business days. You will be advised if your request is for U.S. material; the Copyright Permissions Department in the U.S. will contact you directly to sign a Memorandum of Agreement before supplying the files. Alternately you can place your request for U.S. material through Access Text Network https://www.accesstext.org/. Membership is now free for post-secondary Canadian schools. Turnaround time is 2 – 3 days.

Please note Ontario schools involved in the AERO project must go through the AERO website to request Canadian material: www.alternativeresources.ca.

If you have questions or concerns, please e-mail us at [email protected]