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Tools, tips, & tricks
in Connect
Looking for Connect support? We’ve got the self-serve resources and personalized help you need before, during and after the first day of class.
Ready to try the new look & improved features?
Log in to your Connect account and ‘toggle’ to the new experience.
Getting started with Connect?
Check out these videos:
Need more Connect support?
Find videos and guides for the most commonly asked Connect questions and instructor support topics.
Can't find what you need? Contact us and we'd be happy to help.
From creating a new course to getting students registered, we have the resources you need.
Reusing Your Connect Course For a New Term
New Experience
Download Guide (PDF)
Classic Experience
How do I copy or share my Connect course section?
Follow these easy steps to copy and share your sections with another instructor.
New Experience
Download Guide (PDF)
Classic Experience
Set and Manage Due Dates for your Connect Course
Learn how to manage assignment due dates within Connect.
New Experience
Download Guide (PDF)
Classic Experience
Create Question Bank Assignments: Select Content
Learn how to build your assignments in Connect using the question bank.
Create Question Bank Assignments: Set Policies
Learn how to create policy settings including due dates, late submissions, and assignment categories.
New Experience
Download Guide (PDF)
Classic Experience
Learn more about Connect's grading and reporting features, and see how you can leverage reports for a more engaging class experience.
SmartBook Reports in Connect
Learn how to use SmartBook reports to understand your course data.
Connect Reports: Assignment Statistics, Item Analysis, and Category Analysis
Learn the basics of assignment statistics, item analysis, and category analysis reports.
Connect Reports: Assignment Results, Student Performance, At-Risk Students
Learn the basics of assignment results, student performance, and at-risk reports.
Stay in the know with McGraw Hill Connect platform status updates
Visit and bookmark status.mheducation.com to see the latest service updates, view scheduled maintenance, and subscribe to receive email notifications for McGraw Hill Connect.
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Tech Suport Representatives
Visit the Tech Online Support Center, or contact us below:
Hours of Operation:
Sunday: 12:00 PM to 12:00 AM EST
Monday-Thursday: 24 hours
Friday: 12:00 AM to 9:00 PM EST
Saturday: 10:00 AM to 8:00 PM EST
Phone: (800) 331-5094
Online: Submit a Support Request
Chat: Chat with a Representative
You Don't Have to Do it Alone
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Have questions or need advice? Your McGraw Hill rep is here to help and ensure you and your students are successfull.
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Talk to Your McGraw Hill Rep
If you're looking for new course materials, would like to request a review copy, or learn more about McGraw Hill's digital platforms, reach out to your local McGraw Hill rep.
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Customer Service Team
Visit our Customer Service page, or contact us below:
Hours of Operation:
Monday to Friday:
8:00 a.m. to 8:00 p.m. EST
Phone: 1-800-565-5758
Online: canada.cs.queries@mheducation.com
Mail: 145 King St West, Suite 1501, Toronto, ON M5H 1J8