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Our Commitment to Accessibility

McGraw-Hill Education strives to deliver its goods and services in a way that respects the dignity and independence of people with disabilities.

We are committed to developing, implementing, and enforcing accessibility standards for the benefit of all of our Canadian customers as outlined in the Accessibility for Ontarians with Disability Act (AODA) in accordance with the stated timelines. As of January 2012, the customer service standard has been implemented, and our progress towards accessibility for Information and Communication, Employment, and Design of Public Spaces will be tracked through our Accessibility Plan found on this site.

Product Accessibility

We at McGraw-Hill Education are committed to developing products that can be accessed and used by any and all learners, including those with disabilities, and have created a culture that considers those with differing learning and access needs from the outset. This effort includes a comprehensive strategy that combines planning, research, training, and product development activities with both McGraw-Hill employees and third-party content partners. Specific initiatives include:

  • Creation of Accessible Products – McGraw-Hill Education is making efforts to have all new content and software follow the WCAG version 2.0 AA guidelines and best practices. To achieve this and continuously improve the accessibility of our products, we are utilizing our internal product teams, engaging with external experts, and soliciting user feedback.
  • Community Inclusion – In addition to developing experiences that meet the recommended guidelines, we are engaged with accessibility advocacy organizations, forums, and user groups in order to get confirmation that the software and content we produce is not only compliant but, more importantly, usable by learners.
  • Employee Training – Accessibility is central to our design and development efforts. Employees and resource providers in those roles have been educated and trained on accessibility guidelines to support the development of products that are compliant with WCAG 2.0 AA guidelines.
  • Alternative Content – We recognize that we need to work closely with all of our education partners as we progress towards our accessibility goal. In the event that alternative content formats are required, we evaluate the options and (whenever possible) provide the necessary content

More information on web accessibility can be found at:

Reporting accessibility issues

For people using assistive technology: If you cannot access this content or use any features on this website, please share your concerns at http://www.mheducation.ca/customer-care/accessibility/feedback. You can also use this link to send general comments or questions about our accessibility program or broader accessibility issues.

For general Accessible content requests: Please submit these requests through the Accessible File Request link, found in the left-side menu of this site.

If you are reporting a problem accessing specific content or features, please upload the material in question and/or include the URL. Let us know the specific problems you are having and we’ll have a better chance to assist you.