SIMnet wordmark

Student Support Resources

Learn how to find your way around ALEKS, complete your assignments, access helpful reports & insights, and more!

Looking for ALEKS Support?

Find videos and guides for the most common student support topics. Can’t find the answer? Contact us via our ALEKS Canada Support Centre.

Getting Started

These resources will help you get up and running with ALEKS.

How to Register
(3:05)

See how to register for ALEKS with your course code.

Logging in and Navigating ALEKS
(4:55)

Learn how to log in and the basics of using your ALEKS account.

Learning in ALEKS

Learn how to navigate ALEKS and make the most of your time.

Navigating the Topic Carousel
(3:48)

Need help understanding the topic carousel? Check out this video.

Managing Your Time in ALEKS
(3:45)

Need some time management tips? Learn some best practices in ALEKS.

ALEKS Study Tips
(2:36)

Need some helpful study tips in ALEKS? We got you.

Understanding Knowledge Checks
(3:47)

Want to know more about Knowledge Checks? Watch this video.

Accessing Your ALEKS 360 eBook
(3:47)

Learn how to activate your knowledge through the ebook.

Assignment, Student Progress and Grades

Learn how to easily complete assignments and track your progress in ALEKS.

Open Pie Mode
(1:34)

Learn about Open Pie Mode and how ALEKS suggests topics.

Managing Your ALEKS Pie and Assignments (3:54)

Learn how you to complete your assignments and ALEKS Pie.

How to Check Your Progress in ALEKS
(5:22)

Having trouble staying on track? Learn how to stay on top of your progress with ALEKS.

How to Check Your Grades in ALEKS
(2:45)

Need to check your grades? Here’s how to keep up with your progress.

Student Reports
(1:34)

Learn how to access reports that analyze your activity and progress on assignments.

Want to Chat? We're Here to Help.


Tech Suport Representatives

Visit the ALEKS Canada Support, or contact us below:
Hours of Operation:
Sunday: 4:00 PM to 1:00 AM EST
Monday-Thursday: 7:00 AM to 1:00 AM EST
Friday: 7:00 AM to 9:00 PM EST

Phone: 1 (800) 233-6870
Online: Submit a Support Request
Chat: Chat with a Representative

Customer Service Team

Contact Customer Servicefor questions regarding pricing, orders, shipping, or returns.
Hours of Operation:
Monday to Friday:
8:00 a.m. to 8:00 p.m. EST

Phone: 1-800-565-5758
Online: canada.cs.queries@mheducation.com
Mail: 145 King St West, Suite 1501, Toronto, ON M5H 1J8