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Our Commitment to Accessibility

McGraw-Hill Education strives to deliver its goods and services in a way that respects the dignity and independence of people with disabilities.

We are committed to developing, implementing, and enforcing accessibility standards for the benefit of all of our Canadian customers as outlined in the Accessibility for Ontarians with Disability Act (AODA) in accordance with the stated timelines. As of January 2012, the customer service standard has been implemented, and our progress towards accessibility for Information and Communication, Employment, and Design of Public Spaces will be tracked through our Accessibility Plan found on this site.

Product Accessibility

At McGraw-Hill Education, we are committed to making the education experience more efficient and effective by combining digital content with software that harnesses the science of learning. To achieve this goal, we are making efforts to create universally accessible products available to any and all learners, including individuals with disabilities.

We are committed to creating a culture that consciously considers those with disabilities throughout the development of our products. This effort includes an extensive blend of planning, research, training and product development activities with both McGraw-Hill employees and third-party content partners. Specific initiatives include:

  • Creation of Accessible Products – McGraw-Hill Education will strive to have all new content and software, follow the WCAG version 2.0 AA guidelines and best practices. To achieve this and continuously improve the accessibility of our products, we will utilize the efforts of our internal product teams, the assistance of external experts and user feedback.
  • Employee Training – Accessibility is central to our design and development efforts. Employees and resource providers who are central to those roles will be educated and trained on accessibility guidelines to support compliance with WCAG 2.0 AA development guidelines
  • Community Inclusion – In addition to developing experiences that meet the recommended guidelines, we will engage accessibility advocacy organizations, forums, and user groups to provide feedback and validate that the software and content we produce is not only compliant but, more importantly, usable for learners.
  • Alternative Content – We are committed to working with all of our education partners as we progress with our accessibility efforts. In the event that alternative content formats are required, we will evaluate the options and where possible, provide as needed.

Creating accessible products is a priority for McGraw-Hill Education. We have put in place processes to make accessibility and meeting the WCAG 2.0 AA guidelines part of our day-to-day development efforts and product roadmaps.  We will measure and track our progress to ensure we continually make improvements to address the evolving industry standards and to meet our learners’ accessibility needs.

More information on web accessibility can be found at:

Reporting accessibility issues

For people using assistive technology: If you cannot access any content or use any features on this website, please share your concerns at http://www.mheducation.ca/customer-care/accessibility/feedback. You can also use this link to send general comments or questions about our accessibility program or broader accessibility issues.

For general Accessible content requests: Please submit these requests through the Accessible File Request link, found in the left-side menu of this site.

If you are reporting a problem accessing specific content or features, please upload the material in question and/or include the URL. Let us know the specific problems you are having and we’ll have a better chance to assist you.