Business Communication: A Problem Solving Approach

Chapter reorganization. This edition now groups the "big picture" chapters together at the beginning, with Chapter One discussing the workplace environment and the nature of communication problems; Chapter Two stressing the importance of reader-centred, ethical communication; and Chapter Three situating this content in the context of communicating across different countries' cultures and across cultures within Canada. The coverage of document design and visual rhetoric are still a distinctive strength of this resource, but the two chapters on these topics have been streamlined and combined into one chapter, and the section on report formatting has been moved to the chapter on creating the right type of report.

Problem Solver to the Rescue exercise. This new exercise has been added to the end of each chapter. Each exercise features a flawed solution to a communication scenario and invites students to use the problem-solving approach and the advice in the chapter to critique and rewrite the communication.

Expanded focus on problem-solving. In the second Canadian edition, the focus on problem-solving has been more thoroughly integrated throughout the book.

Updated Research and Examples. The contents of every chapter in the second Canadian edition, including Annotated Examples and boxed features, have been updated for currency and usefulness.

Current Topics. To ensure the content is relevant for learners, the second Canadian edition covers current topics, including the impacts of the coronavirus pandemic and social-justice issues on business communication.

Expanded content in Reference Chapter A. This chapter now includes instruction on sentence-building before discussing correctness. Students will be better able to see the logic behind the rules for punctuation and grammar presented in this chapter, understand the stylistic advice given in Chapter Six ("Crafting Effective Sentences and Paragraphs"), and tackle the Power Charge Your Professionalism activities.

Practice-Based Learning Modules with Ametros Learning. Available through McGraw Hill's Connect platform as an optional assessment, Ametros experiential learning modules are designed to empower students with essential, career-ready skills. The Ametros platform engages students through AI-driven, dialogue-based interactions featuring generative teaching assistants and role-play characters. Available modules include "Business Communication" and "Professional Communication."

Problem Solving Approach. The second Canadian edition of Rentz explores how to solve problems through effective communication. This unique approach focuses on three areas that are key to problem solving: clear communication, visual rhetoric, and critical thinking.

Writing and Grammar Focus. Rentz offers a strong focus on written communication and grammar. Students will learn how to write effectively across multiple mediums, and how to refine their skills.

Samples and Examples. Rentz includes a large selection of annotated communication samples from a variety of different industries. This allows readers to see concepts applied to real-world scenarios and helps guide them on how to bring strategies to life.

Application. Critical-Thinking Questions and Skills-Building Exercises at the end of every chapter provide students with the opportunity to apply the content, and over 75 Problem-Solving Cases place students in workplace situations to allow them to practice similar challenges that may lie ahead.

Commitment to Equity, Inclusion and Diversity. McGraw Hill believes in unlocking the potential of every learner at every stage of life. To accomplish that, McGraw Hill is dedicated to creating products that reflect, and are accessible to, all the diverse, global customers we serve. This includes, but is not limited to, the following:

• Refreshing and implementing content guidelines around inclusivity.
• Enhancing best practices in assessment creation to eliminate cultural, cognitive, and affective bias.
• Maintaining a robust photo library of diverse images that reflect our student populations.
• Including more diverse voices in the development and review of our content.
• Strengthening art guidelines to improve accessibility by ensuring meaningful text and images are distinguishable and perceivable by users with limited colour vision and moderately low vision.

Connect. The second Canadian edition of Business Communication: A Problem-Solving Approach is available in Connect. Connect is McGraw Hill's award-winning digital teaching and learning solution designed to enhance your teaching style. It allows you to deliver, personalize and measure your course with ease. Plus, Connect can integrate with your LMS system to provide a seamless experience for you and your students.

SmartBook. Within Connect, students have access to SmartBook, an adaptive learning and reading tool that personalizes content to each student's unique needs. Because SmartBook creates the ideal study path for each student, every minute they spend studying is the most effective minute possible. SmartBook highlights the key topics students should focus on, and supplies links to additional learning materials like slideshows, videos and more so they can enhance their understanding of key learning objectives.

Video Capture powered by GoReact. The video capture tool allows instructors to easily create speech assignments to provide students with live communication practice. Video Capture Powered by GoReact is fully integrated in McGraw Hill's Connect platform, and doesn't require any extra equipment or complicated training.

Writing Assignments. The Writing Assignment tool delivers a learning experience to help students improve their written communication skills and conceptual understanding. As an instructor you can assign, monitor, grade, and provide feedback on writing more efficiently and effectively.

Read Anywhere App. Our free ReadAnywhere App allows students to access SmartBook readings and assignments anywhere, anytime, online or offline so they never lose their place. With over 1 million downloads and an average rating of 4.6 out of 5 in the App Store, you can trust that accessing readings, highlights, and notes across all smart devices has never been easier.