Communicating at Work ISE

Preface
 
Part One: Basics of Business and Professional Communication
Strategic Case: Sundown Bakery
 1: Communicating at Work
2: Communication, Culture, and Work

Part Two: Personal Skills
Strategic Case: Omnicom Marketing
 3: Listening
 4: Verbal and Nonverbal Messages
 5: Interpersonal Skills and Success
 6: Principles of Interviewing

 Part Three: Working in Groups
Strategic Case: Museum of Springfield
 7: Leading and Working in Teams
 8: Effective Meetings

Part Four: Making Effective Presentations 
Strategic Case: Fresh Air Sports
 9: Type of Business Presentations and Their Audiences
10: Developing and Organizing the Presentation
 11: Supporting the Presentation
 12: Delivering the Presentation

 Appendix I: Interviewing Materials  
Appendix II: Business Writing
Appendix III: Problem-Solving Communication
Appendix IV: Sample Presentations
Appendix V: Crisis Communication
 
Glossary
Index

In a time of great upheaval for traditional workspaces around the globe, Communicating at Work: Strategies for Success in Business and the Professions reminds students that practical communication skills and competencies endure and remain essential to finding success in the business world. The thirteenth edition of this well-respected title provides current research and real-world best practices to help students make ethical choices, develop cultural intelligence, navigate virtual environments, and enhance their business speaking and writing skills. 

With Connect for Business Communication, students will have access to a suite of assessments and presentation tools to help them become successful and confident communicators in the workplace, including:

- Video Capture powered by GoReact™ is the best way to give feedback on student presentations. It makes assigning and providing personalized feedback easy and it helps improve student outcomes and confidence.
- SmartBook 2.0 provides a personalized and adaptive learning experience for students, while highlighting the most impactful communication concepts the learner needs to study at that time. 
- Application-Based Activities are highly interactive, automatically graded, learn-by-doing exercises that provide students a safe space to apply their problem-solving skills to real-world scenarios.
- Writing Assignments offer faculty the ability to assign a full range of writing assignments to students (both manual-scoring and auto-scoring) with just-in-time feedback.